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Customer Service

Before contacting us, you may find your question is answered on the Frequently Asked Questions page. Otherwise, contact us 24x7 with any questions, comments, or concerns.

In order to best route your request, we have provided some categories. Please select the category, then the form that best matches your request.

Information About a Product or Order

Use one of these forms to ask a general product question, or to follow up on your order.

Product Questions
Track Your Order
Request Order Status
Change Your Order

Order Returns and Cancellations

Use one of these forms if you you need to change or cancel your order, or to request a return.

Cancel Your Order
Return Your Product

Business Requests

Use one of these forms if you are a business requesting, or providing information. Do not use this form to request general product information, or order status since doing so will delay your response and those forms are above.

Request A Link From
Affiliate Questions
Tell Us About Your Product Or Service
Other Contact Reason

Correspondence Address [ Not for Product Returns ]

We appreciate that some people would prefer to contact us via mail, so have included our contact information below.

   Umbrella Pet Supply
   7715 Ellis Rd
   Suite G
   Melbourne, FL.  32904

NOTE: This is a correspondence address and is NOT a shipping and handling facility. Do not return products to this address. Should you return an order to this address, we will contact you in order to redirect it to our shipping facility which will incur additional shipping charges.

Our Commitment

At we take our customers seriously. We respond to email messages 7 days a week, and weekdays your request will normally be handled within two hours. If you receive a voicemail message when you call - don't worry, leave us a message and we'll get right back to you.

For general business questions we will respond within two business days.

Phone: (800) 396-5517

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