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Frequently Asked Questions

To the right, you'll find a list of the general Frequently Asked Questions, and below are links to the pages copvering the Ordering, Shipping, and Returns processes.

OrderingGet answers to questions about the ordering and billing process.
ShippingFind information about the shipping methods, and timeframe.
ReturnsSometimes you need to send it back. Learn how here.
Privacy PolicyYour privacy is important, and we respect it. Find out how we handle your personal information.

Frequently Asked Questions

I Have Questions About the Wireless Pet Fences

A Wireless Pet Fence can be a safe, effective and very convenient way to contain your pet. Our recommendation is the Perimeter Technologies Wire Free WiFi Fence.

To better understand whether a Wireless Dog Fence is right for you and to select which model, we suggest you visit the Wireless Dog Fence Frequently Asked Questions Page.

What is a In-ground Pet Fencing system?

There are 3 parts to a In-ground Pet Fencing system:

1. The Transmitter: This plugs into a standard outlet and emits a radio signal.

2. The Wire: Waterproof wire that you bury and connect to the transmitter that makes a boundary to contain your dog.

3. The Collar Receiver: The receiver is worn on your dog’s collar. The transmitter emits a radio signal that travels through the wire. The receiver on your dog’s collar picks up the radio signal and alerts the dog as he nears the boundary (buried wire). If the dog continues toward the boundary wire, he will receive a correction from the radio signal.

Does the wire have to be buried?

No, the system will operate properly above ground although Innotek® recommends that the wire be buried approximately 3 inches to prevent damage to the wire.

Can I contain more than one dog?

Yes, additional collar receivers can be purchased separately. Innotek’s® pet containment systems are designed to use an unlimited number of collar receivers.

I want to contain my dog in the yard but would also like to control my dog on walks or at the park. Do you have a product that fits my needs?

Yes, Innotek® has Contain N Train Systems to fit your needs. The SD-3000 and IUC-5100 come with a hand held transmitter that communicates with the same collar receiver that your dog wears for containment.

Do you have a product that will keep my dog off of my couch or away from an area inside my house?

Yes. Innotek® has introduced the new ZONES Instant Pet Proofing Barrier. Simply place the transmitter in the area that you would like the dog to avoid. As the dog approaches the transmitter the dog’s collar receiver picks up a signal and produces a warning tone, if the dog continues toward the transmitter, he will receive a correction. ( All Ultrasmart in-ground pet fencing collars will work with ZONES)

Still Have Questions?

Electronics products offer a bewildering array of choices which can be really confusing. Don't worry, we are here to help. You can contact us on-line, or simply call our 800 number and a knowledgeable representative is available to assist.


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