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• 30-Days from Delivery
Return and Exchange Policy
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We understand that, for a variety of reasons, you may need to return the product to us. These guidelines ensure that you get the quickest and most accurate service.
Receipt of Product
When your order arrives, please inspect it immediately. Keep the box, packaging materials, and all manuals until you have inspected your product and are completely satisfied.
Sometimes products are damaged in transit. Inspect the product for physical damage before the carrier leaves. Notify us if the product has been damaged in transit.
If you are not completely satisfied with your purchase, you can return or exchange the product within 30 days of receipt of the order. When the product is returned, place the item(s), including all manuals and accessories, in the original packaging, and send it back to us.
After 30 days products are not eligible for return.
How to Make a Return
Contact customer service at (800) 901 2763 or email us for return instructions and to receive an RMA (Return Material Authorization) number. We will email you return instructions. In all cases, the customer is responsible for shipping the product back to us. The email will notify you of your refund amount.
We understand that you may order an incorrect product. Exchanges are processed as a purchase/return. You purchase the desired product and return the previously purchased product. In this case, there will be no outbound shipping deduction, or restocking fees. You will receive a full refund of the purchase price of your original order.
Products properly returned under this policy are eligible for a refund issued as a credit back to the original method of payment. Please note that credit card companies vary in the time taken to post credits. Products returned will be subject to a restocking fee, unused unopen products will be subject to a 20% restocking fee and all used/open products 40% will be deducted aswell as the cost of shipping.
In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you.
Orders refused by the customer for a reason other than the condition of the package will be processed as a return, but will also be subject to a return shipping deduction.